Terms of service

This binding agreement ("Agreement") is between you ("Customer") and Jiangmen Porpoise Aquarium Co., Ltd. ("Seller"), governing all access and orders on https://fish1996-com.myshopify.com.

1. Website Usage Rules

You agree to use this site only for legal personal retail purchase or formal OEM wholesale cooperation. Malicious mass order cancellation, fake payment fraud, unauthorized bulk resale without OEM contract are prohibited. We reserve the right to cancel orders and block user accounts for violations.

2. Critical Product Compliance Disclaimer

1. All fish food, turtle feed and reptile feed are nutritional supplementary animal feed only, NOT medical supplies. They cannot cure ich, fin rot, enteritis, fungal infection or any aquatic animal diseases.

2. Filter media only stabilizes water quality and cultivates nitrifying bacteria. We do not guarantee the absolute eradication of fish illnesses or the complete removal of all aquarium toxins, as these depend heavily on individual tank ecosystems and water management. Water treatment conditioners only neutralize chlorine and heavy metals, with no medical treatment effects.

3. All product photos online are for reference only. Minor color difference of filter media, slight pellet size variation between feed production batches do not constitute quality defects.

4. Any third-party unofficial promotion claiming our products have antibacterial, antifungal or disease-curing therapeutic effects are unrelated to PORPOISE Aquarium and not authorized by our company.

3. Product Usage Liability

We shall not bear compensation responsibility for fish or turtle death caused by improper tank environment, unsuitable water temperature, overfeeding, incorrect filter media operation or poor daily aquarium maintenance. All customers must follow our official feed storage and filter media usage guidelines.

4. OEM / ODM Wholesale Custom Orders

If you place bulk OEM custom orders with personalized labels, logos and packaging:

· All pattern, text and label files provided by you are your full legal responsibility. We are not liable for trademark, copyright or local labeling law violations on custom packaging. Our feed meets FDA & BRC standards, but final local market labeling compliance is the buyer’s obligation.

· Once mass production starts for custom OEM orders, cancellation and full return requests will not be accepted. Partial replacement only available for factory defective goods after official inspection.

5. Payment & Order Cancellation

Orders can be fully cancelled free of charge only before warehouse dispatch. After the parcel is shipped, cancellation requests follow our Refund & Return Policy, and the buyer bears all return freight cost. All payments must be completed via official Shopify checkout channels.

6. Intellectual Property

All texts, product images, brand logos and design content on this website belong to Jiangmen Porpoise Aquarium Co., Ltd. Unauthorized copying, reprinting and commercial reuse without written permission is forbidden.

 

7. Governing Law

This agreement is governed by the commercial laws of the People’s Republic of China. All cross-border trade disputes will be resolved via friendly negotiation first; if negotiation fails, disputes will be submitted to arbitration institutions in Jiangmen City, Guangdong Province.

8. Policy Revision Right

We reserve the right to revise these Terms of Service at any time. Updated versions will be published on this page with a new effective date, and continue binding all customers after release.

Support Contact: sales@porpoise1996.com