Privacy policy
Last Updated: June 18, 2026
Website: https://fish1996-com.myshopify.com
Operator: Jiangmen Porpoise Aquarium Co., Ltd.
1. Who We Are
Our brand PORPOISE was founded in 1996, specializing in ornamental fish food, filter media, turtle food, aquarium supplies and OEM customization. We hold FDA, BRC, ISO9001 and FSMA certifications for all animal feed products. If you have privacy questions, email us at sales@porpoise1996.com.
2. Data We Collect
1. Order basic info: Full name, shipping address, email, phone, billing address
2. Payment data: We never store full credit card data; all payments processed via PayPal & Stripe securely
3. Optional aquarium consultation data: Tank size, fish species, feeding habits, filter equipment you own, only for personalized feed & filter media matching suggestions
4. Automatic tracking data: Cookies, device info, IP, browsing records via Google Analytics & Meta Pixel for marketing optimization
3. How We Use Your Information
· Process, pack and ship your international orders
· Send tracking updates, after-sales support and product storage reminders for fish food
· Recommend matched koi food, color enhancing feed, bio filter media based on your aquarium situation
· Send discount & new product newsletters only with your opt-in consent
· Prevent fraud, resolve disputes, comply with US FDA & cross-border trade regulations
4. Third-Party Data Sharing
We only share necessary data with authorized service providers: payment processors, global logistics carriers, email marketing tools and analytics platforms. We solemnly promise that we will never sell, rent or trade any of your personal information, and we have no business of selling user data to any third party.
5. Cookie Consent
Visitors can reject non-essential marketing cookies via the pop-up window when entering our site. You may clear cookies anytime via browser settings.
6. Your Legal Rights
All customers visiting our website hold the rights to request full data export, permanent deletion of your account and all related records, or one-click unsubscribe from marketing emails. You may contact us via email at sales@porpoise1996.com if you believe our data handling violates your legitimate rights.
7. Data Storage Period
· Order & shipping records: Reserved for 3 years to meet FDA, customs and tax compliance requirements
· Aquarium consultation preference data: Auto-deleted 12 months after your last purchase
· Marketing subscription data: Stored until you opt out
8. Data Safety
All checkout and website pages use SSL encryption. Only authorized customer service staff can access your order data with limited permissions.