物流政策

Last Updated: June 22, 2026, Brand: PORPOISE Aquarium, founded 1996 Warehouse Dispatch Location: Jiangmen, Guangdong, China

1. Order Processing Time

All orders will be packed and dispatched within 1–2 business days after payment confirmation. We do not process shipments on weekends and Chinese public holidays.

2. Estimated Global Transit Time

· Southeast Asia (Thailand, Vietnam, Malaysia, Indonesia): 3–7 working days

· EU, UK, USA, Canada, Australia: 7–15 working days

· Middle East, South America remote areas: 15–25 working days All transit times are estimates; delays caused by customs clearance, peak seasons or weather are beyond our control.

3. Shipping Cost & Free Shipping Rule

1. Shipping fees calculate automatically at checkout based on total package weight and destination country

2. Filter media are heavy-weight bulk goods; overweight surcharges apply for large filter media orders

3. Free standard shipping applies to all retail orders over $300 before discount deduction (excluding oversized, overweight, or bulk items, such as large filter media orders, which are subject to overweight surcharges calculated at checkout). OEM wholesale bulk orders are excluded from free shipping activities.

4. Special Notice for Fish Feed Logistics

Our koi feed, color enhancing feed and turtle food comply with US FDA animal feed standards. Powder and flake feed may face airline transport restrictions during hot summer months. We will automatically arrange sea freight for restricted destinations, leading to extended delivery time. Prolonged exposure to high temperatures during ocean transit (due to summer airline restrictions on powders/flakes) may occasionally cause minor surface oxidation of the feed. This is a natural occurrence under cross-border logistics conditions and does not affect the core nutritional value or safety of the feed. Consequently, it does not qualify for a full refund. We highly recommend storing all feed products in a cool, dry, and shaded environment immediately upon receipt. 

5. Customs, VAT & Import Duties

All import VAT, customs duties, clearance administrative fees of your destination country are fully borne by the buyer. We can provide official HS codes and FDA factory registration documents for fish feed and filter media to assist your customs clearance upon request via sales@porpoise1996.com. If local customs seize goods due to regional import bans, we will not issue full refunds.

6. Delivery Risk Transfer

Product ownership and transportation risk transfer to the buyer once the logistics carrier signs for the parcel. If you submit incorrect shipping address and the package is returned, all re-delivery fees must be covered by you.

7. Lost Parcel Solution

If your tracking number shows no delivery signature for 30 consecutive days after dispatch, contact our support team at sales@porpoise1996.com to apply for free re-delivery or full order refund.